Customer Corner

FAQ – Buying Guide

Everything buyers ask us before ordering — answered honestly. Can't find your question? Email us — we answer within one business day.

🛠️ Engines

What's the difference between crate, remanufactured, and used engines?
A crate engine is brand new — zero hours, full manufacturer's warranty. A remanufactured engine has been rebuilt to factory specification with new internal parts where required — a smart middle ground. A used engine is a low-mileage unit from a running vehicle, compression tested and inspected by us. Every listing states clearly which type you're buying.
How do I know an engine will fit my vehicle?
Send us your VIN through our Engine Quote Request form before ordering. We confirm fitment against manufacturer data — engine code, transmission pairing, and mounting points — so you never receive an engine that doesn't fit.
What exactly is tested on a used engine?
Every used engine goes through our 10-step process: source verification, visual inspection, compression test on every cylinder, leak-down test, internal oil inspection, run test, full service (plugs, filters, fluids), double sign-off by two technicians, and honest photography. The compression numbers for your exact unit are available on request. See How We Inspect & Test Engines.
Will the engine come with accessories (alternator, starter, etc.)?
It depends on the unit. Each listing shows exactly what's included — photographed and listed item by item. If you need specific accessories, ask before ordering and we'll confirm or source them.

⚙️ Transmissions

How do I identify which transmission I need?
Your VIN tells us. Send it through the Transmission Quote Request form and we'll confirm the exact transmission code, matching torque converter, and any required adaptations.
Are transmissions shipped with fluid?
No — transmissions ship drained and sealed for freight safety. You'll need to fill with the correct fluid during installation. We include the fluid specification with every transmission.

🚤 Outboard Motors

How do I choose the right horsepower for my boat?
Check your boat's maximum horsepower rating on the capacity plate — never exceed it. As a rule of thumb: small dinghies and tenders do well with 2.5–15 HP, runabouts and fishing boats with 20–115 HP, and offshore or speed applications with 150 HP and up. Tell us your boat's make, length, and weight in the Outboard Motor Request form and we'll recommend the right motor.
What shaft length do I need — S, L, or XL?
Measure from the transom mounting point to the bottom of your hull. Rough guide: Short (15") for flat-bottom boats, Long (20") for most runabouts and fishing boats, Extra-Long (25") for sailboats and deep-V hulls. When in doubt, measure — and send us the number.
Do you sell counter-rotating pairs for twin setups?
Yes — we supply matched left-hand and right-hand rotation pairs for twin installations. Request them through the Outboard Motor Request form and we'll quote the pair together.

📦 Orders & Shipping

How are engines and outboards shipped?
Professionally crated: drained, mounted to a pallet, wrapped, foamed, and strapped for freight. You'll receive a tracking number by email when the order ships. Full details in our Shipping Policy.
How long does delivery take?
Typically 1–2 business days to the Netherlands and Belgium, 2–5 days across most of the EU, and 3–7 days to the rest of Europe. Your exact estimate is confirmed with your order.
Is my shipment insured?
Yes — every freight shipment is fully insured for the purchase value, door to door. Inspect your delivery before signing and note any visible damage on the delivery receipt. See our Shipping Policy for the full procedure.
Do you ship outside Europe?
Selected destinations, yes. Contact us with your location for a shipping quote — we'll confirm costs, timing, and any customs requirements before you commit.

💳 Payment & Warranty

Which payment methods do you accept?
Bank transfer (SEPA) is our standard method — details are on your invoice. Card payment is available at checkout where supported. Your order is confirmed once payment is received.
What warranty do I get?
New units carry the full manufacturer's warranty. Remanufactured engines and transmissions carry 6 months. Used engines and outboards carry 3 months, covering the internal condition verified in our tests. Full terms in our Warranty Policy.
Can I return an engine if I change my mind?
EU consumers have 14 days from delivery to return an unused item. Because engines ship as heavy freight, return shipping is at the buyer's cost unless the return is due to our error. Please review the listing photos and test reports before ordering — and ask us anything first. Details in our Terms & Conditions.
Still have a question? The fastest way to a clear answer is a quick message — we reply within one business day.

📧 sales@enginestransmissiontan-nl.com  ·  📞 +31 97 0050 30245