Last updated: 28 September 2026

  1. OUR WARRANTY PROMISE

Every engine, transmission, and outboard motor we sell is covered by warranty. We test every unit before it leaves our facility — and we stand behind that work after it arrives at yours.
If something isn’t right, contact us first. We resolve warranty issues by repair, replacement, or refund. Our goal is a fair outcome, not an argument.

  1. WARRANTY BY PRODUCT TYPE

— New crate engines and new outboards: full manufacturer’s warranty as stated on your invoice — Remanufactured engines and transmissions: 6 months warranty against defects in materials and workmanship — Used engines and used outboards: 3 months warranty, covering the internal condition verified in our compression and leak-down tests
The exact warranty period and terms for your unit are always stated on your invoice.

  1. WHAT IS COVERED

— Internal engine or transmission failure under normal use — Defects in materials or workmanship — Failures confirmed by our inspection or an independent workshop report

  1. WHAT IS NOT COVERED

— Improper installation or incorrect break-in procedure — Running the unit with low or contaminated oil or coolant — Overheating, over-revving, or racing use — Modifications or tampering — Damage caused by accidents, saltwater neglect, or lack of maintenance — Normal wear items: seals, gaskets, filters, spark plugs, impellers
Engines and transmissions must be installed and broken in according to manufacturer specifications. Improper installation voids warranty coverage — if you’re unsure, use a qualified workshop.

  1. HOW TO MAKE A CLAIM

  1. Contact us as soon as the problem appears — email sales@enginestransmissiontan-nl.com or call +31 97 0050 30245
  2. Provide your invoice number and a description of the issue
  3. Send photos or video if possible — most issues can be diagnosed this way
  4. If inspection is needed, we arrange it with a local workshop at the buyer’s location
Do not disassemble the unit before contacting us. Self-disassembly can void the claim.

  1. HOW WE RESOLVE CLAIMS

Once a failure is confirmed as covered:
— Repair: we cover parts and labor through a workshop near you — Replacement: we send a replacement unit and arrange return of the faulty one — Refund: if repair or replacement isn’t practical, we refund the purchase price
Return shipping for confirmed warranty claims is at our cost.

  1. CLAIM TIMELINE

We acknowledge every claim within 2 business days and give you a resolution plan within 10 business days of receiving the diagnostic information.

  1. SHIPPING DAMAGE

Damage in transit is not a warranty matter — it is covered by our shipping insurance. Please inspect your delivery before signing and note any damage on the delivery receipt. See our Shipping Policy for details.

  1. YOUR STATUTORY RIGHTS

Nothing in this policy limits your statutory rights under EU consumer protection law. If you are a consumer in the EU, those rights apply in full and take priority where they differ from this policy.

  1. QUESTIONS

Unsure whether something is covered? Ask before you act — a two-minute call can save an expensive mistake.
Email: sales@enginestransmissiontan-nl.com Phone / WhatsApp: +31 97 0050 30245